Buckinghamshire and Hertfordshire
At Actualize Wellbeing, we are committed to keeping your personal information safe and being clear about how we collect your data, how we store it and what we do with it.
Actualize Wellbeing services governed by this policy include our Message service, but not face-to-face, telephone and webcam counselling services, and direct services with children, young people and their families, where separate confidentiality statements apply.
This privacy notice lets you know how we collect, use and keep your personal information safe.
If you have any queries about our Privacy Notice, please get in touch with our data team:
What information do we collect about you?
Information you give to us directly
We will collect and store information that you give us when you do the following things on our website(s):
Information you give to us indirectly
Depending on what you do on our website, we may collect and store the following types of personal information: name, email address, date of birth, mobile or telephone number, relationship status, gender, sexual orientation, financial details, credit/debit card information, details about your education and career.
Certain types of personal information are recognised by data protection law as being more ‘sensitive’. So things like sexual orientation, racial or ethnic origin, religious or political opinion, data concerning your health (mental or physical) or your sex life fall into this category Actualize Wellbeing will only collect sensitive information like this where it informs the provision of the service to you. Whenever we do this, we will state clearly at the time, why this information is required. We may also gather sensitive personal information if you choose to share your experiences with us for a case study, but we will only do this with your expicit consent.
If you’re a young person aged 13 or under
You must get the permission of your parent/guardian before providing Actualize Wellbeing with any personal information.
We will use your personal information to do the following:
At Actualize Wellbeing, we are committed to retaining your personal information for no longer than necessary in relation to the purpose for which it was first collected. This is in line with guidance from the Information Commissioner’s Office. Actualize Wellbeing may hold some types of data for up to seven years.
For example, in the case of financial transactions like donations and purchases, we will keep your personal information for as long as legally required in respect of tax or accounting purposes, which could be anything up to six years after a transaction has taken place.
We will only use your personal information for the purposes for which it was obtained in the first place. We won’t share it with any third parties and you won’t receive any communications from other organisations.
However, there are two very explicit ways in which your data might be shared:
We have both digital and operational safeguards to make sure your data is secure at Actualize Wellbeing. Access to information is reviewed on a regular basis and limited to those people who actually need to access it, and are assigned the permission to do so.
There are, however, inherent risks to passing information over public networks and Actualize Wellbeing cannot 100% guarantee the security of data handled in this way.
You have the right to request access to the personal information that Actualize Wellbeing stores and processes about you. You can ask for corrections to be made to the information we hold or for your personal information to be deleted. You can also ask us to restrict the processing of your personal information or to object to the processing of it altogether.
We will not charge you for either considering or complying with a request unless it is deemed to be excessive in nature. We will ask you for proof of identity and upon this being successfully verified, you are entitled to obtain the following information about your personal information:
If you’d like to make a request relating to any of the rights above, please send a request by emailing .
If you’re unhappy with our response, you may then raise your concern directly with the Information Commissioner’s Office: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Alternatively you can visit the ICO website.
Our Privacy Notice may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.
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